Last Updated: [2026.3.15]
Effective Date: [2026.3.15]
This Privacy Notice is issued by Power Mobile Life LLC and its affiliates (together, "Anker", "we" and "us") and is addressed to individuals outside our organization with whom we interact, including personnel from our partner companies such as installation service providers ("Installers") and their employees ("you"). Anker Technology (SG) Pte., Ltd. is the controller responsible for your Personal Data processed through the App. Defined terms used in this Notice are explained in Section (14) below.
This Privacy Notice applies to the eufy Partner (the "App"), a mobile application designed to support Installers who are authorized partners of eufy in providing installation, device management, customer management, after-sales service, and related business operations for eufy products. The App is intended for business use by Installers(which are corporations) and their authorized employees, and is not directed at individual consumers or children under the age of 16. Any specific website or application that references or links to this Privacy Notice is also covered (collectively, the "App").
We may update this Notice to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our App prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Collection of Personal Data
Creation of Personal Data
Categories of Personal Data We Collect and Process
Purposes of Processing
Grounds for Processing
Disclosure of Personal Data
Data Storage and Security
Data Retention
Your Privacy Rights
Notice for California Residents
Children's Privacy
Links to Other Websites
Contact Us
Definitions
Governing Law
1. Collection of Personal Data
When you use our App, we may collect or obtain Personal Data about you from the following sources:
1.1 Data you provide to us: We obtain Personal Data when you provide it to us directly through the App. For example, when you register an account on our platform, we collect your account registration information such as your account name, email address, phone number, and password. When you submit business credentials for onboarding as an Installer, we collect the information included in your application. When you provide bank account details for revenue-sharing settlement, we collect the financial information you submit. We principally accept corporate bank account information for settlement purposes. Where an Installer chooses to provide a personal bank account instead, we strongly recommend using a corporate account. We process personal bank account information only where an Installer voluntarily provides it.
1.2 End user information provided by Installers: In the course of using the App for customer management, device registration, and after-sales service, Installers may provide us with certain personal information of end users, such as end users' names and email addresses. You represent and warrant that, prior to providing any end user personal information to us through the App, you have: (a) clearly informed the relevant end user of the purposes for which their personal information will be collected and used, including that such information will be shared with Anker through this App; (b) obtained all necessary consents from the end user as required by applicable law; and (c) ensured that you are legally entitled to provide such information to us. You shall be solely responsible for any failure to comply with the foregoing obligations, and you agree to indemnify and hold Anker harmless from any claims, losses, or liabilities arising from such failure. We use such end user information for the purposes of device registration, service record management, and providing after-sales support.
1.3 Account creation details: We collect or obtain Personal Data when you register or create an account on the App, such as your account name, email address, phone number, password.
1.4 Relationship data: We collect or obtain Personal Data in the ordinary course of our business relationship with you, which is strictly limited to ordinary business purposes.
1.5 App usage data: We collect or obtain Personal Data when you use the App or its features, such as your customized settings (e.g., language preferences) and interaction data.
1.6 Device and technical information: We automatically collect certain technical information when you use the App, including your device model, device version, mobile operating system version, IP address, Wi-Fi SSID, and App log data. This information is collected to maintain normal App operations and for security purposes.
1.7 Camera and photo library access: With your permission, the App may access your device camera to scan device QR codes for device registration and to take photos for uploading attachments. The App may also access your photo library to select images for uploading attachments. We do not access your camera or photo library for any other purpose.
We also create Personal Data records about you in certain circumstances, such as records of your interactions with us and details of your past interactions with us. We may also combine Personal Data collected through the App, including where such data are collected from different devices.
3. Categories of Personal Data We Collect and Process
3.1 Installer account information: account name, email address, phone number, password, and the company name you are employed with or represent.
3.2 Installer financial information: bank account details provided for revenue-sharing and settlement purposes. We principally accept corporate bank account information. Personal bank account information is processed only where voluntarily provided by the Installer, and we recommend using a corporate account.
3.3 End user information: end users' names and email addresses, as provided by Installers for the purposes of device registration, customer management, and after-sales service support.
3.4 Account and identity data: user ID, account creation time, and login credentials.
3.5 Device and technical information: device model, device version, mobile operating system version, IP address, Wi-Fi SSID, and App log data.
3.6 Customized settings: language preferences, profile preferences, and other user-configured settings within the App.
3.7 Camera and photo data: photographs taken using the App's camera function (for QR code scanning and attachment uploads) and images selected from your photo library (for attachment uploads). These images are collected solely for the specific function you initiate and are not used for any other purpose.
We process your Personal Data as necessary for the provision of features of our App and the performance of our business relationship with you and/or your employer. Specifically, we process Personal Data to enable the following:
4.1 Facilitate Installer onboarding, including processing your application to become an authorized eufy Installer partner, verifying your identity and business credentials, and managing your account registration and login;
4.2 Provide and manage device installation, registration, and related services for eufy products, including recording sales data and managing device information;
4.3 Enable customer management functions within the App, allowing Installers to manage end user records for the purposes of device registration, service tracking, and after-sales support;
4.4 Process revenue-sharing settlements and payments between Anker and Installers, including verifying bank account information and facilitating financial transactions;
4.5 Provide after-sales service and technical support to Installers and, through Installers, to end users, including device maintenance, troubleshooting, and warranty service coordination;
4.6 Operate, maintain, and improve the App, including developing software updates, fixing bugs, analyzing App performance, and ensuring the App functions properly;
4.7 Ensure network and information security, including the prevention, detection, and protection against fraud, unauthorized access, criminal activities, and other security threats;
4.8 Comply with applicable laws, regulations, and legal requirements, including responding to lawful requests from governmental authorities and fulfilling tax and commercial reporting obligations;
4.9 Enforce our contractual rights, including the applicable terms of service, and to resolve disputes, carry out our obligations, and protect the rights and interests of Anker and third parties;
4.10 Communicate with you regarding your account, the App, service updates, and other matters related to your use of the App;
4.11 Fulfill any other purpose for which you provide your Personal Data, or for which you have otherwise consented.
We may combine data we obtain about you for the purposes described above.
We process your Personal Data based on the following legal grounds, as applicable under United States federal and state privacy laws:
5.1 Performance of our contractual obligations: We process your Personal Data as necessary to provide the App's services, manage your Installer account, process revenue-sharing settlements, and fulfill our obligations under our business relationship with you or your employer.
5.2 Legitimate business interests: We may process your Personal Data where necessary for our legitimate business interests, provided that such interests are not overridden by your rights. These interests include operating, maintaining, and improving the App; ensuring network and information security; fraud prevention; enforcing our contractual rights; and resolving disputes.
5.3 Consent: In certain circumstances, we may rely on your consent to process your Personal Data. Where we do so, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to such withdrawal.
5.4 Compliance with legal obligations: We may process your Personal Data where required to comply with applicable laws, regulations, or legal proceedings, including tax, accounting, and regulatory reporting requirements.
6. Disclosure of Personal Data
We do not sell, rent, or share your Personal Data with third parties for their own commercial or marketing purposes.
We may disclose your Personal Data only in the following limited circumstances:
6.1 Within the Anker group: We may share Personal Data among the legal entities within the Anker group for internal administrative purposes and to support the operation of the App, in accordance with applicable law. Such sharing does not involve transferring your Personal Data outside the United States for storage.
6.2 As required by law: We may disclose Personal Data to legal advisors, law enforcement agencies, regulators, or other authorities where we reasonably believe in good faith that such disclosure is necessary:
(1) in connection with the establishment, exercise, or defense of legal claims;
(2) to comply with applicable laws or to respond to lawful requests and legal process;
(3) to protect the rights, property, and safety of Anker and others, including to enforce our agreements and policies;
(4) to detect, suppress, or prevent fraud or other criminal activity; or
(5) as otherwise required by applicable law.
6.3 With your consent: We may disclose your Personal Data to other parties where you have given your prior consent or direction to do so.
7.1 Your data is securely stored on cloud servers.
7.2 We implement industry-standard security measures to protect your information, including:
Encryption in transit and at rest;
Access controls and authentication;
Regular security audits.
7.3 While we take reasonable steps to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your Personal Data.
7.4 In the event of a data breach that affects your Personal Data, we will notify you and the relevant authorities in accordance with applicable law.
8.1 We retain your Personal Data only for as long as reasonably necessary to fulfill the purposes for which it was collected, subject to the requirement of applicable laws.
8.2 We retain your Personal Data only for as long as reasonably necessary to fulfill the purposes for which it was collected, as described in this Privacy Notice. The criteria for determining the retention period include:
(1) Active account retention: We retain your Personal Data for as long as your Installer account remains active or as needed to provide you with the App's services;
(2) Standard retention period: Following account deactivation or upon request for deletion, we generally retain Personal Data for a period of up to one (1) year, after which it will be deleted or de-identified, unless a longer retention period is required or permitted by law;
(3) Legal and regulatory requirements: We may retain certain Personal Data for longer periods where required by applicable law, including tax, accounting, or other regulatory obligations;
(4) Legal claims: We may retain Personal Data for such additional periods as are necessary in connection with any actual or anticipated legal claims or disputes.
8.3 Once the applicable retention period has expired, we will either:
(a) permanently delete or destroy the relevant Personal Data; or
(b) de-identify or anonymize the relevant Personal Data so that it can no longer be associated with you.
Subject to applicable law, you may have the following rights regarding your Personal Data:
9.1 The right not to provide your Personal Data to us (however, please note that we may be unable to provide you with the full benefit of our services if you do not provide us with certain necessary Personal Data);
9.2 The right to request access to, or copies of, your Personal Data that we hold, together with information regarding the nature, processing, and disclosure of such data;
9.3 The right to request correction of any inaccuracies in your Personal Data;
9.4 The right to request deletion of your Personal Data, subject to certain exceptions permitted by applicable law. Please note that we may not be able to immediately remove information from backup systems due to technical limitations. If this is the case, we will isolate your Personal Data from any further processing until the backup can be deleted or de-identified;
9.5 The right to request restriction of processing of your Personal Data;
9.6 Where we process your Personal Data on the basis of your consent, the right to withdraw that consent at any time (noting that such withdrawal does not affect the lawfulness of any processing performed prior to the date on which we receive notice of such withdrawal);
9.7 The right to lodge a complaint with the relevant regulatory authority. For California residents, complaints may be directed to the California Privacy Protection Agency (CPPA) or the California Attorney General's office. However, we encourage you to first contact us so that we can work together to resolve any concerns you may have.
This does not affect your statutory rights. For additional rights available to California residents, please see Section 10 below.
9.8 To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Notice, please use the contact details provided in Section 13 below. Please note that:
(1) in some cases it will be necessary to verify your identity before we can give effect to these rights; and
(2) where your request requires the establishment of additional facts, we will investigate your request reasonably promptly before deciding what action to take.
10. Notice for California Residents
This section supplements the information contained in this Privacy Notice and applies solely to residents of the State of California, as defined under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the "CCPA").
10.1 Categories of Personal Information Collected
We collect, and in the preceding twelve (12) months may have collected, the following categories of personal information (as defined by the CCPA) in connection with the eufy Partner App:
CCPA Category | Examples Collected | Source |
A. Identifiers | Account name, email address, phone number | Installer account registration |
B. Personal information categories listed in Cal. Civ. Code § 1798.80(e) | Phone number, bank account number* (where an individual personal account is voluntarily provided) | Installer submission |
D. Commercial Information | Transaction records, service records, revenue-sharing records | Generated through App use |
F. Internet or Other Electronic Network Activity | IP address, device model, OS version, App usage data, log data | Automatically collected |
We may also receive end user personal information (name, email address) indirectly through our Installer partners in connection with device registration, customer management, and after-sales service.
10.2 Sensitive Personal Information
We may collect the following categories of sensitive personal information as defined under the CCPA: account log-in credentials (email address in combination with a password). We may also collect bank account information where an Installer voluntarily provides a personal bank account for settlement purposes, which may constitute sensitive personal information under the CCPA. We use sensitive personal information only for the purposes authorized by the CCPA, including to provide the services you request through the eufy Partner App. We do not use or disclose sensitive personal information for purposes beyond those permitted by the CCPA.
10.3 Sale or Sharing of Personal Information
We do not "sell" or "share" (as those terms are defined under the CCPA) your personal information, and we have not done so in the preceding twelve (12) months.
10.4 Disclosure of Personal Information for Business Purposes
In the preceding twelve (12) months, we may have disclosed Personal Data within the Anker group for internal administrative and operational purposes as described in Section 6.1, and this transaction will strictly subject to the restriction of any applicable laws and regulation. We have not disclosed Personal Data in the App to any other third parties for business purposes.
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Notice. Please refer to Section 8 ("Data Retention") above for details.
10.6 Your California Privacy Rights
As a California resident, you have the following rights under the CCPA:
Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collection, and the categories of third parties with whom we have disclosed personal information.
Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing: As stated above, we do not sell or share personal information. If this practice changes in the future, we will provide a "Do Not Sell or Share My Personal Information" link and update this Notice accordingly.
Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of your sensitive personal information to purposes authorized by the CCPA.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
10.7 How to Exercise Your Rights
To exercise any of the above rights, please contact us at support@anker.com or submit a request through the contact details provided in Section 13 of this Privacy Notice. We will verify your identity before processing your request. If you use an authorized agent to submit a request, we may require additional verification.
The App is not directed at, nor intended for use by, individuals under the age of 18 ("Minors"). We do not knowingly collect or solicit Personal Data from Minors. By using the App, you represent that you are at least 18 years of age.
If we become aware that we have inadvertently collected Personal Data from a Minor without verifiable parental consent, we will take immediate steps to delete such information from our records and terminate the associated account. If you are a parent or guardian and believe that we may have collected Personal Data from a Minor, please contact us immediately using the details provided in Section 13 below.
This Notice applies only to the eufy Partner App. The App may in the future include links to websites or online services that are operated by other companies not under the control of Anker. If you provide or submit Personal Data to those websites or online services, the privacy policies of those websites or online services apply to your Personal Data. We encourage you to carefully read the privacy policies of any website you visit.
13.1 If you have questions or concerns with respect to this Privacy Notice or our privacy practices, you may contact us at dpo@anker.com.
13.2 We will respond to all inquiries and concerns within thirty (30) days.
14.1 "App" means the eufy Partner mobile application operated or maintained by us or on our behalf.
14.2 "California Resident" means (1) every individual who is in the State of California for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the State of California who is outside the state for a temporary or transitory purpose.
14.3 "CCPA" means the California Consumer Privacy Act of 2018 (Cal. Civ. Code § 1798.100 et seq.), as amended by the California Privacy Rights Act of 2020.
14.4 "Controller" means the entity that decides how and why Personal Data are processed. In the context of this Privacy Notice, the Controller is Anker Technology (SG) Pte., Ltd.
14.5 "Installer" means a business entity authorized by eufy to provide installation, maintenance, and after-sales services for eufy products, and which has registered an account on the App.
14.6 "Personal Data" means information that is about any individual, or from which any individual is directly or indirectly identifiable, in particular by reference to an identifier such as a name, an identification number, an online identifier, or to one or more factors specific to the physical, economic, cultural, or social identity of that individual. For purposes of Section 10, "personal information" has the meaning ascribed to it under the CCPA.
14.7 "Process", "Processing" or "Processed" means anything that is done with any Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
14.8 "Sell" has the meaning ascribed to it under the CCPA, which generally means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a consumer's personal information to a third party for monetary or other valuable consideration.